Help
Support
In an emergency, call 911 first. TRVOO support is not an emergency service.
Contact us
Email support@trvoo.com. Send it from the email address on your TRVOO account, or include the mobile number you sign in with, so we can find your account. Never send a password, a sign-in code or a full card number.
Privacy questions and data requests: privacy@trvoo.com.
General enquiries: info@trvoo.com.
Thetripman Inc., doing business as TRVOO
37 Hyde Park Dr, Richmond Hill, ON L4B 1V2, Canada
Help with a ride
Email us with the date and time of the ride, the pickup and drop-off area, and what happened. This covers a lost item, a problem with a driver or rider, a wrong route, or an app error. A screenshot helps when the app shows an error.
Payments, fees and refunds
- Payment methods: add or remove a card in the app under Account, then Payment methods. Card details are handled by our payment processor, Stripe.
- Fares and fees: the final fare is based on the actual distance and time of the trip. A cancellation, no-show or waiting fee can apply. The trip summary in the app shows how the fare was made up.
- A charge looks wrong: email us with the ride date and the amount. If a refund is due, it goes back to the card that paid for the ride.
Driver help
For registration, document review, training, vehicles or payouts, email support@trvoo.com from your driver account's email address and say which step you are stuck on.
Safety and recordings
To report a safety concern about a ride, email us as soon as you can with the ride date and time. For questions about an in-trip video recording, or to withdraw your consent to one, email privacy@trvoo.com.
Delete your account
In the app, open Account and choose Delete account. You confirm with a one-time code. Your name, email address, phone number and Google or Apple sign-in links are removed, and you can no longer sign in. You can also email support@trvoo.com from the account's email address and ask us to delete it.
Records of your rides, payments and ratings are kept for the periods the law requires. The Privacy Policy explains what is kept and for how long.
Privacy and terms
Read the Privacy Policy and the Terms of Service.